Understanding Our Services: FAQs

Yes. We offer free, no-obligation quotes for all our services. For most homes and services, you can also receive an instant quote directly on our website, making it quick and easy to see the price and book your service.

We serve Calgary, Cochrane, Edmonton, and surrounding Alberta areas. For larger commercial work, we can also support broader Alberta operations.

Yes. Winducks is insured and covered by WCB, so you can have peace of mind when hiring our team.

Not always. For many exterior services, you do not need to be home as long as access has been arranged. For interior work, someone usually needs to be present or access needs to be coordinated in advance.

You can obtain a no-obligation price by either submitting out the online quote form or by emailing us directly.

We accept credit, e-transfer, cheque, cash and ETFs for commercial clients. 

Yes. We can supply water for some jobs where there is no exterior water access, limited water availability, or local water restrictions. This is available for certain window cleaning, pressure washing, and solar panel cleaning jobs, and may involve an additional charge.

We offer both interior and exterior window cleaning for homes and businesses.

Depending on the accessibility our exterior window cleaning service technician will either use a traditional squeegee and scrubber cleaning or a water-fed pole system with purified water for spot-free results.

Most homes benefit from window cleaning about twice a year. Commercial properties often need more frequent service depending on exposure and appearance needs.

Yes. We also offer screen cleaning, track cleaning, detailing, and post-construction window cleaning.

Typically, you don’t need to do too much to prepare for our window cleaning service but we recommend that you secure your pets, point out hard-to-remove stains or issues on your windows you’d like us to address, and remove obstructions such as furniture and decorations.

Our standard gutter cleaning includes removal of debris that affects gutter flow, a downspout check, a gutter health inspection, and a final site cleanup. 

Most gutters should be cleaned at least once a year, usually in early spring or late fall.

Yes. We always try to clear downspouts without taking them apart first at no extra charge. If dismantling is required, there is usually an additional charge.

Yes. We handle minor gutter repairs such as sealing joints and adjusting or reattaching downspouts. We do not provide gutter installations.

Gutters protect your roof, walls, and foundation from rainwater by preventing stagnation and moisture accumulation as it redirects it away from your property. Clogged gutters can cause water damage to your home as rainwater can’t flow freely. Getting your gutters regularly cleaned ensures that they serve their function well.  

A tell-tale sign that your gutters need to be professionally cleaned is when you notice water overflowing during rainy weather and seeing visible debris such as leaves and twigs clogging the channels. 

We pressure wash driveways, walkways, garage floors, patios, decks, houses, buildings, and many other exterior surfaces that can be safely cleaned this way.

Pressure washing is usually used for harder surfaces such as concrete and patios. House washing is a more careful cleaning process for the exterior of the home. For vinyl siding, we often use a water-fed brush instead of aggressive high pressure to reduce the risk of damage.

When done incorrectly, it can. That is why we inspect each surface carefully and adjust the pressure, nozzle, and method based on the material being cleaned.

Generally, residential pressure washing must be done at least once a year. But, it can also depend on the condition of your property’s surface and the type of surfaces that need to be pressure washed.

PSI stands for pounds per square inch. It measures the force of the pressure exerted by the water; the higher the PSI, the more powerful it is in cleaning tougher stains and hard surfaces. 

For tougher stains, specialty products may sometimes be recommended. We always discuss that with you first and get approval before using any stronger solutions.

We provide commercial exterior and interior window cleaning, gutter cleaning, and pressure washing for buildings up to 4 stories high.

We work with storefronts, malls, office buildings, retail plazas, townhouse condominiums, mixed-use properties, and other low-rise commercial buildings.

Yes. We offer recurring maintenance packages for storefronts, malls, townhouse condominiums, and other commercial properties that need ongoing service.

Yes. We have the team, systems, and coverage to support larger commercial projects and multi-location operations.

We clean solar panels using a water-fed brush and purified water to safely remove buildup while protecting the panel surface.

The frequency of a solar panel cleaning depends on several factors such as weather conditions and the environment int he surrounding area. If you leave in a region with high levels of dust and pollen, then you may need to get professional solar panel cleaning every six months or every quarter. 

Yes. Dirt, dust, pollen, and residue can reduce how effectively the panels absorb sunlight. Regular cleaning helps keep them working more efficiently.

Yes. We specialize in roof solar panel cleaning for homes and businesses, and we also have the capability to clean solar panel farms.

Yes. We offer maintenance packages for customers who want regular cleaning and ongoing care.

Yes, you could experience a 5% to 25% drop in efficiency when you don’t regularly clean you solar panels. Accumulate dust, bird droppings, and debris can obstruct sunlight and reduce their energy conversion rates. 

Yes. We supply commercial-grade custom-fit lights for homes, landscapes, large trees, and permanent smart LED systems.

Yes. Our custom house lights are built to fit your home, and you can choose the colour combination you want.

Yes. We specialize in large tree installations, including trees up to 60 feet high.

Yes. We install commercial-grade permanent smart LED lights in custom-cut, colour-matched tracks for a clean, built-in look.

Yes. We can install customer-supplied lights and Govee lights, but customer-supplied products are not covered by our warranty or guarantee.

Yes, we provide convenient Christmas light removal services on top of our holiday lights installation service and maintenance. 

Professional xmas light installers have all the necessary equipment to safely and successfully install your holiday lights. They are also capable of creating beautiful and unique Christmas light displays that are tailored according to both the style you want and the exterior of your property.