Winducks Policies + Terms

1) Scheduling & Cancellation

• If you need to reschedule or cancel, please contact us at least 24 hours before your appointment.
• If we arrive and the appointment was cancelled late (under 24 hours), a service charge may apply of 50% of the service charge.
• For recurring services (monthly plans), your cleaning date may be set around a certain day of the month, but exact timing can depend on route efficiency and scheduling availability.

2) Weather Policy

• Winducks works in most weather conditions — even if it’s raining.
• We will only reschedule if weather becomes unsafe or non-permitting (ex: extreme wind, lightning, icy hazards).

3) Payment Policy

• Payment is due on the day of service.
• For monthly customers:
  • Payment may be processed automatically (if you’re on an auto-payment plan)
  • A credit card may be required on file to hold your appointment

4) Credit Card on File (How It Works)

• We may require a credit card on file to confirm your booking.
• You can still pay using:
  • e-transfer
  • cash
  • cheque
• Your card is stored securely through a certified payment processor (Winducks does not keep your card details directly).
• If applicable, a processing fee may apply to credit card payments.

5) Agreement to Service

By booking with Winducks, you agree that:

• Winducks will provide the services listed in your quote
• You agree to pay the invoice in full after the work is completed

6) Window Cleaning – Access & Preparation

To help us do the best job:

• Please ensure we have clear access to all windows being cleaned
• Keep at least 3 feet of space around work areas where possible
• Kindly raise your blinds before service. We are not liable for any damage to blinds
• Please remove any:
  • window signs
  • stickers
  • posters
  • removable items attached to glass
    (We can remove some items if needed, but extra fees may apply.)

7) Screens & Fragile Materials

We handle screens carefully, but please note:

• Some screens may be old, brittle, sun-damaged, warped, or fragile
• Because of this, accidental damage can happen, even with proper care

By approving screen cleaning, you understand:

• Winducks may not be responsible for pre-existing weakness or damage
• We cannot guarantee perfect reinstallation if screens are:
  • bent
  • warped
  • already damaged
  • improperly fitted

Tip: If your screens are delicate or valuable, you’re welcome to remove them before we arrive.

8) Cleaning Methods (What to Expect)

Depending on the service booked and the condition of the windows, we may use:

• traditional hand-cleaning (soap + scrub + squeegee)
• water-fed pole cleaning with purified water (where appropriate)

Please note:

• Basic wiping of sills may be included
• Deep restoration or heavy detailing of frames is not included unless quoted separately

9) Existing Damage & Surface Conditions

Before we clean, we may point out existing issues like:

• scratched glass
• broken seals
• stains or etching
• oxidation
• construction residue
• mineral/hard water buildup

Winducks is not responsible for:

• damage that already existed before we arrived
• scratches that become more visible after cleaning
• permanent staining that cannot be removed safely

10) Construction Clean / Paint / Hard Water Stains

If your windows have:

• paint overspray
• silicone
• cement/construction debris
• hard water stains
• oxidation

We will do our best, but:

• not all stains can be fully removed
• extra time and tools may be required
• pricing may change if the job is more difficult than expected

11) Exterior Washing (Siding / Soffits / Fascia / House Wash)

Exterior washing can include cleaning of:

• siding (vinyl, aluminum, etc.)
• soffits and fascia
• gutters (outside)
• trim and doors
• light exterior buildup (mold, algae, dust, cobwebs)

Important notes:

• We use low pressure when possible to avoid damage
• Some stains may not fully come off (especially older staining or oxidation)
• Loose siding, weak paint, or pre-existing issues are the homeowner’s responsibility

12) Water Access Requirement

Unless agreed otherwise:

• We expect a working outdoor water supply to be:
  • available
  • turned on
  • accessible

If Winducks must bring water, this may include an additional fee.

13) Gutter Cleaning

Gutter cleaning includes:

• removing debris by hand, blower, or vacuum (method depends on the job)
• flushing downspouts (when possible)

We may cancel or reschedule if:

• roof access is unsafe
• weather creates unsafe working conditions

Debris handling:

• debris is typically bagged and placed in your green bin
• if bins are full or unavailable, removal may cost extra

Gutter guards:

• if guards need to be removed, extra labor charges may apply

14) Pressure Washing

Pressure washing can clean:

• driveways
• sidewalks
• patios
• concrete areas

Please note:

• not all stains are removable
• some surfaces may show wear after pressure washing
• paint/stain may lift in some cases
• proper drainage is the homeowner’s responsibility

15) Yard Safety (Pet Waste)

For safety and hygiene:

• please ensure the yard is free of pet waste before we arrive If a yard is heavily affected, we may:
• refuse service or
• apply a cleanup fee if equipment cleanup is needed

16) Quotes & Communication

• Winducks provides quotes in writing (email/text/online booking)
• Work will not begin until you approve the quote
• We do not rely on verbal-only approvals for scheduling accuracy

17) Pricing Notes

Pricing can depend on:

• number of windows / panes
• height and difficulty
• access and obstacles
• time required
• condition of surfaces
• travel distance

If additional work is requested on-site, it may be added to the final invoice.

18) Late Payment / Unpaid Invoices

If an invoice remains unpaid, Winducks may:

• apply late fees
• charge the card on file (if applicable)
• pursue collections only as a last resort

19) Pet Policy

• If you have pets, please:
  • Keep them inside the home while we work
  • Avoid letting them out while our team is moving around your property

This helps keep your pets safe and helps our crew work efficiently.

20) Right to Refuse Service

Winducks may refuse service for reasons such as:

• unsafe conditions
• aggressive or abusive behavior
• extreme pet waste hazards
• access issues
• jobs outside our service area
• or any reason we deem fit

21) Customer Satisfaction

You have the right to:

• respectful service
• clear communication
• quality work
• fair and upfront pricing

If we miss something, please contact us within 3 days so we can make it right.

22) Updates to These Terms

• Winducks may update these policies as the company grows
• The most current version will always apply to new bookings